QUIZ 2025 CISCO TRUSTABLE 820-605: TEST CISCO CUSTOMER SUCCESS MANAGER TESTKING

Quiz 2025 Cisco Trustable 820-605: Test Cisco Customer Success Manager Testking

Quiz 2025 Cisco Trustable 820-605: Test Cisco Customer Success Manager Testking

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Cisco Customer Success Manager Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which type of KPI is of the most interest to Customer Success?

  • A. IT services KPIs for operations
  • B. sales KPIs for revenue generation
  • C. OPEX KPIs that define the operational costs of the company
  • D. business KPIs that define progress to the Business Outcome

Answer: D


NEW QUESTION # 36
What are two barriers to adoption within an organization? (Choose two.)

  • A. inadequate knowledge and skills
  • B. solution implemented by partner
  • C. organizational silos
  • D. agile development model
  • E. centralized IT organization

Answer: A,C

Explanation:
Two barriers to adoption within an organization are inadequate knowledge and skills, and organizational silos.
Inadequate knowledge and skills refer to the lack of necessary training or expertise among employees to effectively use a new solution. Organizational silos occur when different departments or groups within an organization do not share information or collaborate effectively, which can hinder the adoption of new solutions across the organization


NEW QUESTION # 37
What is a financial implication of churn?

  • A. contract expansion
  • B. increased production
  • C. loss of revenue
  • D. reduced product utilization

Answer: C


NEW QUESTION # 38
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

  • A. product barrier
  • B. technical barrier
  • C. cost barrier
  • D. process barrier
  • E. cultural barrier

Answer: A,D


NEW QUESTION # 39
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

  • A. Evaluate the availability of resources to work on the problem.
  • B. Conduct an assessment of the business impact of the problem.
  • C. Engage a specialist to identify a technical solution or workaround.
  • D. Establish a timeline of when a solution must be in place.

Answer: C

Explanation:
The first step in the mitigation plan should be to engage a specialist to identify a technical solution or workaround. This is because the problem is technical in nature, and a specialist would be best equipped to quickly find a solution that allows the call center agents to resume recording calls.


NEW QUESTION # 40
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